Orders & Payments

  • Our jewellery pieces are carefully prepared for shipping at our facilities to ensure they arrive in perfect condition. Should this not be the case, please contact us within 7 days of receipt.
  • If you are struggling to complete your order or to navigate through our website, please close and re-open your web browser or try a different browser. If the problem persists, contact us and we will assist you as soon as possible.
  • We accept payments through Grab and Stripe, which enables you to pay with a variety of recognised methods, including Mastercard and Visa.
  • If you are experiencing any problems with your payment, please try the following:
    • Use an alternative card.
    • Use an alternative payment method.
    • Close and re-open your web browser and try again.
    • Clear browser cookies and empty the browser cache, then try again.
    • If your problems persists, contact us and we will assist you as soon as possible.